Withdrawal Policy

This Withdrawal Policy sets out the rules and procedures for processing withdrawal requests from Mafia Casino accounts held by Australian and international players.

Eligibility to Withdraw

To be eligible to submit a withdrawal request, your account must have completed the identity verification (KYC) process, you must have no active bonus play-through requirements on your account unless you choose to forfeit the bonus, and your withdrawal amount must meet the minimum threshold for your selected payment method.

Verification Requirements

All withdrawals require completed KYC verification. If you have not yet submitted your identity documents, do so before initiating your first withdrawal to avoid delays. Documents required are a colour photograph of a government-issued photo ID (Australian passport or driver's licence) and a proof of address dated within the last three months such as a utility bill or bank statement. Enhanced verification may be required for accounts that reach AUD 5,000 in cumulative transaction volume.

Withdrawal Methods and Timelines

Withdrawals are processed to the payment method used for your most recent qualifying deposit where possible. The following processing timelines apply: cryptocurrency withdrawals are typically completed within 5 to 15 minutes of approval; electronic wallet withdrawals (Skrill, Neteller, Jeton, MiFinity) are processed within a few hours of approval; bank transfer withdrawals take 1 to 3 business days under normal conditions. Australian bank transfers from offshore sources may be subject to additional processing time due to domestic AML monitoring.

Credit Cards

Withdrawals to credit cards are not available. Since June 2024, Australian law prohibits the use of credit cards for online gambling transactions. This restriction applies to both deposits and withdrawals for Australian-registered banking instruments.

Processing and Approval

All withdrawal requests are subject to a review process before funds are released. This review verifies that KYC requirements have been met, that no active bonus terms prevent the withdrawal, and that the request does not raise anti-money-laundering concerns. The review is typically completed within 24 hours for verified accounts in good standing.

Fees

Mafia Casino does not charge its own withdrawal processing fees. However, your payment provider may apply their own fees, particularly for bank transfers and certain cryptocurrency networks. Any applicable network fees for cryptocurrency withdrawals are displayed in the cashier at the time of the transaction.

Disputes

If your withdrawal request is declined or delayed, contact support or via live chat with your transaction reference number. Mafia Casino is not regulated by an Australian authority, so disputes are handled under the platform's internal processes and the framework of its Anjouan gaming licence.